General Terms and Conditions

§ 1 Validity, definitions of terms

  1. GLANZSTÜCKE, represented by: Kirsten Pax, Sophienstraße 7, Hackesche Höfe, D-10178 Berlin, Germany (hereinafter: “we” or “Glanzstücke Webshop”) operates an online store for goods under the website The following general terms and conditions apply to all services between us and our customers (hereinafter referred to as “customer” or “you”) in the version valid at the time of the order, unless otherwise expressly agreed.
  2. “Consumer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity. “Entrepreneur” is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction, whereby a partnership with legal capacity is a partnership that has the capacity to acquire rights and enter into obligations.

§ 2 Conclusion of the contracts, storage of the contract text

  1. The following provisions on the conclusion of contracts apply to orders placed via our online store at
  2. Our product presentations on the Internet are non-binding and do not constitute a binding offer to conclude a contract.
  3. The following regulations apply when an order is received in our online store: The customer submits a binding contract offer by successfully completing the order procedure provided in our online store. The order is placed in the following steps:
    Selection of the desired goods, adding the products by clicking on the corresponding button (e.g. “Add to shopping cart” or similar), checking the details in the shopping cart, calling up the order overview by clicking on the corresponding button (e.g. “Proceed to checkout”, “Proceed to payment”, “To order overview” or similar), entering/checking the address and contact details, selecting the payment method, confirming the terms and conditions and revocation instructions if the agreed quality of the goods differs from their usual quality and conditions of use.), entering/checking the address and contact details, selecting the payment method, confirming the general terms and conditions and cancellation policy if the agreed quality of the goods deviates from their usual quality and conditions of use, confirming a negative quality agreement, completing the order by clicking the “Buy now” button. This constitutes your binding order. The contract is concluded when you receive an order confirmation from us within three working days to the e-mail address provided.
  4. If the contract is concluded, the contract is concluded with GLANZSTÜCKE, represented by: Kirsten Pax, Sophienstraße 7, Hackesche Höfe, D-10178 Berlin, Germany.
  5. Before ordering, the contract data can be printed out using the browser’s print function or saved electronically. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the general terms and conditions and the revocation policy, is carried out by e-mail after you have placed the order, in some cases automatically. We do not store the contract text after the contract has been concluded.
  6. Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. the browser’s “back button”). They can also be corrected by canceling the order process prematurely, closing the browser window and repeating the process.
  7. The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Subject matter of the contract and essential characteristics of the products

  1. The subject matter of the contract is our online store:
    The sale of goods. The specific goods on offer can be found on our product pages.
  2. The essential characteristics of the goods can be found in the item description. If the agreed quality of the goods deviates from their usual quality and conditions of use, this shall be expressly indicated in the item description (negative quality agreement). Insofar as the customer has given his express consent to the negative quality deviation, this defines the subject matter of the contract.

§ 4 Prices, shipping costs and delivery

  1. The prices quoted in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.
  2. The respective purchase price must be paid before delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are shown under a correspondingly labeled button in the online store or in the respective offer. Unless otherwise stated in the individual payment methods, payment claims are due for payment immediately.
  3. In addition to the prices stated, shipping costs may be incurred for the delivery of products, unless the respective item is shown as free of shipping costs. The shipping costs will be clearly communicated to you again on the offers, in the shopping cart system and on the order overview.
  4. Unless clearly stated otherwise in the product description, all products offered are ready for immediate dispatch (delivery time: approx. 3-5 working days after receipt of payment).
  5. If Glanzstücke is unable to deliver the ordered goods through no fault of its own because our supplier (e.g. in the case of Langani jewelry) fails to meet its contractual obligations, Glanzstücke is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available. The customer’s statutory claims shall remain unaffected.
  6. The following delivery area restrictions apply: Delivery is made to the following countries: Germany.

§ 5 Right of retention, retention of title

  1. You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
  2. The goods remain our property until the purchase price has been paid in full.

§ 6 Right of withdrawal

As a consumer you have a right of withdrawal. This is based on our revocation policy.

§ 7 Liability

  1. Subject to the following exceptions, our liability for contractual breaches of duty and tort is limited to intent or gross negligence.
  2. We shall be liable without limitation in the event of slight negligence in the event of injury to life, limb or health or in the event of a breach of a material contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible or if we have breached a material contractual obligation, liability for property damage and financial loss resulting therefrom shall be limited to the foreseeable damage typical for the contract. A material contractual obligation is one whose fulfillment is essential for the proper execution of the contract, whose breach jeopardizes the achievement of the purpose of the contract and on whose compliance you may regularly rely. This includes in particular our obligation to take action and fulfill the contractually owed service, which is described in § 3.

§ 8 Contract language

German and English are available as contract languages.

§ 9 Warranty/Customer Service

  1. The warranty is governed by the statutory provisions.
    Please note that the items shown are original historical pieces that may show the usual signs of age and use, which you can see in the description and/or photographs.
  2. The warranty period for items delivered to entrepreneurs is 12 months.
  3. As a consumer, you are requested to check the items immediately upon fulfillment of the contract for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this will of course have no effect on your statutory warranty claims.
  4. We are available for questions, complaints and claims from Monday to Friday between 12 noon and 7 pm, Saturday between 12 noon and 6 pm.
    Telephone number: +49 (30) 208 26 76, e-mail address:

§ 10 Final provisions/dispute resolution

  1. German law applies. In the case of consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not thereby withdrawn (principle of favorability).
  2. The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
  3. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.
  4. The European Commission provides a platform for online dispute resolution (OS), which you can find at We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.