Cancellation policy

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly, or on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. if you have ordered several goods as part of a single order and these are delivered separately, or on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces, or on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, if you have concluded a contract for the regular delivery of goods over a fixed period of time.

To exercise the right to cancel, you must inform us (GLANZSTÜCKE, Kirsten Pax, Sophienstraße 7/Hackesche Höfe, D-10178 Berlin, Deutschland, Telefonnummer: +49 (30) 208 26 76, E-Mail-Adresse: hello@glanzstuecke-berlin.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, an e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You have to bear the costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment is free of charge for you.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample withdrawal form

If you wish to cancel the contract, please fill out this form and send it back to us.

To: GLANZSTÜCKE, Sophienstraße 7 / Hackesche Höfe, D-10178 Berlin, Germany, telephone number: +49 (30) 208 26 76, e-mail address: hello@glanzstuecke-berlin.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date